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Patient Engagement Automation

Maximize Patient Engagement Automation in Healthcare via Email

Healthcare communication via email is one of the critical elements of patient engagement automation. As providers want to get patients inside their hospital doors for essential screenings and preventive care, automated patient outreach is a boost. Automation has a crucial role in healthcare email marketing that simplifies the process of contacting patients, scheduling appointments, and reminding them about their healthcare status. Healthcare organizations leverage automation to reach patients who need preventive screening.

How to Improve Patient Engagement Automation via Email?

Email automation promotes the patient’s involvement in their health journey, ensures patient activation, and reduces administrative workload. Through automated emails, including appointment reminders, surveys, and customized, targeted messaging, providers can offer timely support to their patients between visits.
However, sending automated email reminders ensures patients won’t miss their appointments and reduces no-shows through easy cancellation options. Moreover, eliminating the long and tedious over-the-phone scheduling improves the patient experience and health. Such emails allow the patient to get a thorough follow-up on their scheduled appointment. Patient engagement automation via email results in the timely scheduling of your patient’s appointment.

Send Important Healthcare Reminders

Through targeted email messaging, providers can engage their patients with critical health education and reminders to schedule follow-up appointments; this builds trust in the patient-provider relationship and ultimately improves each patient’s health journey.

Reduce Your Administrative Churn

Automation can improve administrative productivity, too. By automating redundant emails, you can redirect your time to ensuring that the patient’s needs are met. Continuous access to practice through emails helps patients efficiently schedule, leaving healthcare teams with enough bandwidth to focus on patient care.

Email Outreach Automation

Emails have emerged as a critical technology to conduct patient outreach. Unlike the patient portal, emails remind patients to inbox and eliminate the hurdles they face directly. It helps a doctor to assess the effectiveness of their patient engagement automation actively.

Automated Phone Calls

For some patients, there are better avenues to contact providers than emails. Although young patients prefer smartphone messaging, the remaining senior adults prefer phone calls. Patients would still like to be contacted by their provider via phone, and all healthcare organizations need to meet patient needs. You can add an option of an automated call system in your healthcare emails that directs your patients to a phone call.

Patient Workflow Management via Email

When it comes to patient engagement automation via emails, utilizing a patient management workflow is a surefire way to engage patients. This cuts back on administrative tasks, allows you to focus on building the best patient-provider relationship, and creates a care-centric practice. Using effective email templates for patient management workflow increases patient engagement. These templates will allow you to share the overall health journey and progress of patients through the use of charts, graphs, and patient assessments.

Patient Treatment Reminders

Email-based reminders for patients about their appointments and medications help them adhere to their treatment plan. It is when patients take their medications as prescribed and keep up with their scheduled appointments to experience positive health outcomes. By patient engagement automation, providers can identify which patients are not adhering to their treatment plan and take steps to address the issue.


Active and meaningful engagement for even a single patient is very time-intensive. Rather than managing engagement manually, leverage emails for patient engagement automation. Automated patient engagement strategies can improve the effectiveness of patient aftercare. Not only does automation help improve patient satisfaction, but it also helps you stay connected.
With automated patient engagement in healthcare, your practice is no longer burdened with the task, which can help fight against burnout and staff shortages. The most common concern of using automated engagement strategies is losing the “human touch.” Therefore, the healthcare practice has magnified the need for automated and online patient engagement options like email.


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